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Returns & Exchanges

Horsemanshop.com offers a 90-day, money back guarantee on all Prolotex products


  • Unwanted merchandise may be returned within 90 days from the date of order if in unused condition and in original packaging material. Original shipping and handling and return postage charges will not be refunded.  
  • Refunds will not be issued for used merchandise that is deemed un-sellable.
  • The  15% restocking fee will be deducted from your refund.
  • Manufacturer defective merchandise will be exchanged if returned within 30 days from the date of shipment. 

ANY items listed as "ALL SALES FINAL",  "SPECIAL OFFER" or "BARGAIN" items will not be accepted if returned, and no credit will be issued.  We do not offer refunds on the original shipping fee. Actual shipping charges paid by Horsemanshop.com will be deducted from the purchase price, unless the return is due to our error on our part. 

The following terms must be met by you.

  • Return the merchandise to us within 90 days of your original receipt of the order.
  • The products must be returned in new, resalable condition.
  • You must include all packaging materials.
  • Packaging materials must not be torn or damaged.
  • You must pay any return shipping expense.
  • Include the  Return Authorization Form   with the package.
  • Display the Return Authorization Number # prominently on the outside of the box to avoid delays to your refund.


 Request your Return Authorization Number first.

Repack product with all of its original packaging and return by regular mail to:
Attn: Returns Department
#2225 - 21331 Gordon Way
Richmond, BC V6W-1J9 Canada


US CUSTOMERS: When using the US Postal Service Customs Declaration Green Sticker form (supplied by your postal outlet) please include the following:

  • Write "CANADIAN GOODS BEING RETURNED" in the description box.
  • Customs Value = $0.00

Upon receipt of the returned merchandise in good order in accordance with the above and within 30 days of original shipping, we will credit your Visa or MasterCard,  send you a refund check or apply the credit to your account here with us that you may use towards future purchases. 

DO NOT USE UPS Courier services for your returns - packages will get caught at customs and cause lengthy delays and additional fees.