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Shopping made easy:
Once you have decide what items you need, just click the
"Buy Now" button.
A new page will open showing the items in your
PayPal shopping cart.
You can view and edit the contents of your
basket at anytime.
When you're ready to complete your order
just click "Checkout".
There you can securely enter your shipping and billing
information and complete your order.
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Phone Orders:
If you feel uncomfortable shopping on-line, call us at 1-888-327-9663 between
Monday to Friday, 8:30 AM - 5:00 PM Pacific time and ask for ordering assistance.
Fax/Mail Orders:
Use our handy Fax/Mail order forms. Just print a copy - fill out your order and fax or mail
in your order.
Choose the file you would like. Save the
catalog and order form files to your computer or just
print them out.
You can pay by Visa, MasterCard, American Express,
Discover, bank
drafts
international money orders and personal checks. Make checks payable to
Far Infrared Health Inc.
Orders are normally packaged and shipped
within 1 - 3 days Monday to Friday. You will be notified if you
items are on back order.
Products are hand picked, packaged and shipped from 8am to
4pm Pacific Time. On days of high
volume sales, products are shipped on a first come first serve
basis.
We accept Visa, MasterCard, American Express & Discover Card through the
secure online store.    
You can purchase with international money orders, bank drafts as well as Visa and
MasterCard, American Express & Discover Card through PayPal.
Products are shipped once funds have cleared.
Make checks payable to Far Infrared Health Inc.
Sorry, no C.O.D.'S
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When you create on online account, your bill to and ship to information will
be automatically entered into the check out form each time you login and shop. To check the status of
your order just send us an email with the order number or call our toll
free number 1-888-327-9663.
You may change the
shipping address and billing addresses in your account.
If your name or e-mail address has changed, or if you know your password
but would like to change it, it is easy to change that information
online through Your Account. If you are unable to remember your password
but know your log in ID, you can use your log in ID to receive your
password via email. If you have forgotten both your password and login
ID you can contact us.
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Our shopping cart automatically calculates the
amount according to your order. Some weight restrictions apply for
some services.
Shipping to US Locations:
- Xpresspost:
3 -
5 business days - tracking number
- Expedited Post:
9-10 business days - tracking number
- Parcel Post:
10-14 business days - no tracking - No Guarantee (If
your package goes missing we cannot replace your order)
Shipping to Canadian Locations:
- Expedited Post:
3-5 business days
- tracking number
International orders can shipped via:
- Xpresspost International:
5-7 Biz days tracking number
- Air Mail:
14 - 20 business days - no tracking - No Guarantee (If
your package goes missing we cannot replace your order)
Just contact us for the rates of the service you are interested in.
(not all services are available to all locations)
Shipping quotes are calculated by the weight of your
package.
INTERNATIONAL ORDERS OUTSIDE CANADA & USA:
Please be advised that we cannot be responsible for what your country may charge for
duty, customs taxes, tariffs, or other fees.
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Horsemanshop.com offers a 90-day, money back guarantee on all
Prolotex products
Conditions:
-
Unwanted
merchandise may be returned within 90 days from the date of
order if in unused condition and in original packaging
material. Original shipping and handling and return postage
charges will not be refunded.
- Refunds will not be issued for
used merchandise that is deemed un-sellable.
-
The 15% restocking fee will be deducted from your refund.
-
Manufacturer defective
merchandise will be exchanged if returned within 30 days
from the date of shipment.
ANY
items listed as "ALL SALES FINAL", "SPECIAL OFFER" or
"BARGAIN" items will not be accepted if
returned, and no credit will be issued. We do not offer refunds on the
original shipping fee. Actual shipping charges paid by Horsemanshop.com will be deducted from the purchase price, unless the return is due to our
error on our part.
The following terms must be met by you.
- Request a RETURN AUTHORIZATION NUMBER
- Return the merchandise to us
within 90 days of your original receipt of the order.
- The products must be returned
in new, resalable condition.
- You must include all packaging
materials.
- Packaging materials must not
be torn or damaged.
- You must pay any return
shipping expense.
- Include the Return Authorization
Form
with the package.
-
Display the Return Authorization Number # prominently on the outside of the box to avoid delays to your
refund.
Request your Return Authorization
Number first.
Repack product with all of its original packaging and return by regular mail to:
Horsemanshop.com
Attn: Returns Department
#128 - 7198 Vantage Way
Delta, BC Canada V4G-1K7
US CUSTOMERS:
When using the US Postal Service Customs Declaration Green
Sticker form (supplied by your postal outlet) please include
the following:
- Write "CANADIAN GOODS BEING RETURNED" in the
description box.
- Customs Value = $0.00
Upon receipt of the
returned merchandise in good order in accordance with the above and within 30
days of original shipping, we will credit your Visa or MasterCard, send
you a refund check or apply the credit to your account here
with us that you may use towards future purchases.
DO NOT USE UPS Courier services for your returns -
packages will get caught at customs and cause lengthy delays and
additional fees.
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Customers are responsible
for any duty or customs fees your country may charge. We cannot estimate the amount of time your package
will take to clear customs. Normally, duty is not charged on alternative
health therapeutic products to the USA.
We value our customers privacy and understand your concerns.
Our policy is simple: WE DO NOT REVEAL, SELL OR TRADE OUR CUSTOMERS' NAMES OR ANY OTHER
PERSONAL INFORMATION TO ANYONE -- EVER.
We do use your personal
information to provide you with the best shopping experience possible
and we periodically send you e-mails about our specials and other
information we feel might be helpful to your business -- unless you ask
us not to.
If you would prefer not to
receive e-mail from us, simply let us know and we will permanently
remove you from our list.
There is a lot of concern over
how safe private information is on the Internet. Since we're also
Internet shoppers, we're concerned, too!
There are two kinds of security that we particularly worry about:
-
Someone stealing your credit card information over the Internet.
-
Someone using a stolen credit card to place orders.
Rest assured that we go above and beyond what is
considered "advanced" security for the Internet, and strive to
make your
shopping experience comfortable and, most importantly, worry-free!
You
can contact our Customer Service Team
24 hrs a day
regarding orders, returns, sales or anything that comes to mind
concerning our site.
Telephone: 1-888-327-9663 Voicemail available.
Fax:
1-604-940-4510
Snail Mail: #128 - 7198 Vantage Way, Delta, BC V4G-1K7 Canada
We offer you a Money
Back Guarantee on the Products we offer. Please read our Return
& Exchanges Policy.
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Our
shopping cart automatically accesses the secure server at PayPal.com
When you arrive at the payment
information page of the order process, your delivery and payment
information is encrypted (scrambling into a 128-bit code) so that
it cannot be read as it travels between your browser and the secure
server. This page may seem to be "slower", but that's due to
the encryption taking place. Please be patient.
Upon placing an order with us, we'll send you an email
confirming the order and provide you with your shipping tracking number.
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